Responsible Gaming
Gambling Should Be Entertainment
At Jackpot City, we believe that online gambling should be fun and entertaining—never a way to earn money or solve financial problems. While we offer exciting games and the possibility of winning, it's important to understand that the house always has a mathematical advantage. Gamble only with money you can afford to lose, and treat any winnings as a pleasant bonus, not an expectation.
Age Verification
Online gambling in Canada is restricted to individuals who are at least 18 years of age (or the legal age of majority in your province). Jackpot City is committed to preventing underage gambling. By accessing our site, you confirm that you are of legal age to gamble in your jurisdiction.
Underage gambling is illegal and harmful. If you suspect someone underage is gambling, please contact us or your local gaming regulator.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Ask yourself if any of these warning signs apply to you:
- Chasing losses—trying to win back money you've lost
- Gambling with money needed for essentials (rent, food, utilities)
- Hiding your gambling from family, friends, or partners
- Gambling to escape stress, anxiety, or negative emotions
- Spending more time and money on gambling than intended
- Neglecting work, school, family, or relationships due to gambling
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money to gamble or pay gambling debts
- Failed attempts to cut back or stop gambling
- Loss of interest in hobbies that don't involve gambling
If you recognize any of these signs, help is available.
Self-Help Tools & Player Protections
Jackpot City offers tools to help you maintain control of your gaming:
- Deposit Limits: Set a daily, weekly, or monthly limit on deposits to control spending
- Loss Limits: Cap the amount you're willing to lose in a given period
- Reality Checks: Receive periodic reminders during play sessions about time spent and money wagered
- Self-Exclusion: Temporarily or permanently suspend your account if you need a break from gambling
- Account Cooling-Off Period: Request a 24-hour, 7-day, or 30-day break before account suspension becomes permanent
To access these tools, log into your Jackpot City account or contact our customer support team. We take player safety seriously.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, professional help is available:
Canada & Ontario
- Responsible Gambling Council (RGC)
Website: www.responsiblegambling.org
Leading Canadian organization providing research, education, and support for problem gambling prevention and treatment.
North America (USA & Canada)
- National Council on Problem Gambling (NCPG)
Website: www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (available 24/7, confidential, free)
Serves the US and provides resources accessible to Canadians.
United Kingdom
- GamCare
Website: www.gamcare.org.uk
Free, confidential support and counseling for problem gamblers. - GamStop
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling operators in the UK.
Australia
- Gambling Help Online
Website: www.gamblinghelponline.org.au
Free, confidential support and counseling services for problem gambling.
Remember: Seeking help is a sign of strength, not weakness. Trained counselors are available to assist you confidentially.
Take Action Today
If you believe you have a problem with gambling, or if gambling is negatively affecting your life or the lives of those around you, please reach out for help immediately. Don't wait—the sooner you seek support, the sooner you can regain control.
Contact one of the organizations above or speak with someone you trust. Treatment is effective, and recovery is possible.
At Jackpot City, we're committed to promoting responsible gambling. If you have questions about our responsible gaming features, contact our support team anytime.